Returns & Refund Policy
At Dexta, we want you to be completely satisfied with your purchase. If your product does not meet your expectations, we offer a simple return process.
30-Day Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
Be unused or in a resalable condition.
Be returned with all original packaging, accessories, and components.
Include proof of purchase.
For hygiene and safety reasons, products that have been worn, washed, damaged, or altered may not be eligible for return.
How to Request a Return
To start a return, please contact our customer support team at:
Please include:
Your order number.
The reason for your return.
Photos or details of any issue with the product (if applicable).
We will provide instructions on how to proceed with your return.
Return Shipping
Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.
We recommend using a tracked shipping service when returning your item, as we cannot be responsible for items lost during return transit.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If your return is approved:
Your refund will be issued to your original payment method.
Refunds are usually processed within 5–10 business days after approval.
Original shipping costs are non-refundable unless the item was faulty or incorrectly supplied.
Faulty or Damaged Items
If your item arrives damaged or develops a fault, please contact us within 30 days of delivery. We will assess the issue and provide an appropriate solution, which may include a replacement, repair, or refund.
Exchanges
At this time, we do not offer direct exchanges. If you require a different size or variation, please return your item and place a new order.
Contact Us
If you have any questions regarding returns or refunds, please contact:
support@dextawear.com